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Terms & Conditions

Last Updated : 01/09/2026

1.1 Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the website https://kruparosenursery.com/ (“Website”), operated by Krupa Florals, a proprietorship business based at At post, Uruli kanchan, Opp. Indian oil petrol pump, Pune solapur road, Tal. haveli, Distt. Pune – 412202 (MH.) (“Krupa Florals,” “we,” “us,” or “our”).

By accessing or using the Website, submitting an enquiry, or subscribing to our newsletter, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1.2 Definitions

  • "Website" means https://kruparosenursery.com/ and all pages, tools and forms hosted on it.
  • "User" or "you" means any visitor who accesses the Website, whether browsing, submitting an enquiry, or subscribing to communications.
  • "Enquiry" means any request for information, a quotation, or a bulk/wholesale plant order submitted through the Contact page, Bulk Enquiry page, or any other form on the Website.
  • "Content" means all text, images, video, graphics, product descriptions, logos and other material published on the Website.

1.3 Acceptance of Terms

Your continued use of the Website constitutes acceptance of these Terms, along with our Privacy Policy and Cookies Policy, each of which is incorporated by reference.

1.4 Eligibility

The Website and its enquiry facilities are intended for use by individuals who are at least 18 years old, or who are accessing the Website with the involvement of a parent, guardian, or authorised representative of a business. By submitting an enquiry, you confirm that you have the authority to do so, including, where applicable, on behalf of the business you represent.

1.5 User Accounts

The Website offers a user account/registration facility. If you create an account, you agree to:

  • Provide accurate, current, and complete information during registration
  • Keep your login credentials confidential and not share them with any third party
  • Notify us promptly if you suspect unauthorised access to or use of your account
  • Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate an account at our discretion if these Terms are violated, or if we reasonably suspect fraudulent or abusive use.

Assumption for verification: The precise functionality of the account system (e.g. saved enquiries, order history, saved delivery details) was not visible during this review. Please confirm the account features so this section, and the corresponding Privacy Policy disclosures, can be finalised with full accuracy.

1.6 Website Usage and Acceptable Use

You may use the Website to:

  • Browse our plant catalogue and information about our nursery, polyhouse, and sustainability practices
  • Submit general or bulk plant enquiries
  • Subscribe to our newsletter
  • Contact us with questions
You agree to provide accurate and current information when submitting any form, and to use the Website only for lawful purposes.

1.7 Prohibited Activities

You must not:
  • Submit false, misleading, or fraudulent enquiries
  • Use the Website to transmit spam, malware, or unsolicited commercial messages
  • Attempt to gain unauthorised access to the Website, its servers, or any connected systems
  • Scrape, copy, or republish substantial portions of our Content without written permission
  • Use automated tools (bots, scrapers) to interact with the enquiry cart or forms
  • Impersonate any person or entity, or misrepresent your affiliation with a person or entity
  • Interfere with the proper functioning of the Website, including the plant filter and enquiry-cart system

1.8 Intellectual Property

All Content on the Website, including but not limited to the Krupa Florals name and logo, plant photography, product and category descriptions, the nursery video, sustainability graphics, and the underlying site design and code, is owned by or licensed to Krupa Florals and is protected by applicable Indian and international intellectual property laws. The Website was designed and developed by Eilan Digital.

You may view and share Website pages for personal, non-commercial reference. You may not reproduce, modify, distribute, or commercially exploit any Content without our prior written consent.

1.9 Products and Enquiries

Client-confirmed: Krupa Florals will not use an online payment gateway in the near term. Users submit enquiries through the Bulk Enquiry cart or Contact form, and pricing, order confirmation and payment are handled offline by our team. Should online payment be introduced in future, this section should be revisited.
  • Plant images, descriptions, availability, and indicative pricing shown on the Website are for general guidance only and do not constitute a binding offer for sale.
  • Submitting an enquiry through the Bulk Enquiry cart or Contact form does not create a confirmed order. A contract of sale is only formed once we have confirmed pricing, quantities, and availability with you directly (by phone, email, or invoice) and you have accepted those terms.
  • Product photographs are representative. Actual plants supplied may vary naturally in size, colour, and appearance due to the nature of living plants.
  • We reserve the right to accept or decline any enquiry at our discretion, including where stock is unavailable or minimum order quantities are not met.

1.10 Pricing

Prices, where displayed, are indicative and subject to confirmation at the time of quotation. Prices may vary based on quantity, pot size, season, and delivery location, and are subject to change without prior notice until an order is formally confirmed.

1.11 Orders, Delivery and Fulfilment

Confirmed as accurate; still pending detail: No shipping/logistics details were found on the Website, and the client has confirmed this assumption is correct as written. This clause remains drafted generally; please supply your actual delivery, packaging, and lead-time practices so this section can be finalised with specifics.

Once an enquiry is confirmed as an order, delivery timelines, packaging, and transport arrangements will be communicated to you directly by our team. Delivery dates provided are estimates and may vary due to seasonal availability, weather conditions affecting plant health, or logistics constraints.

1.12 Returns and Cancellations

Client-confirmed: Krupa Florals does not currently operate a returns or refund policy. Given the perishable nature of live plants, all orders are treated as final once confirmed. Any exceptions (for example, verified transit damage or an incorrect item supplied) will be considered by our team on a case-by-case basis at our discretion, and are not a guaranteed right. We recommend adopting a short, clear Refund/Cancellation Policy in future to set customer expectations proactively (see Section 5.3).

1.13 User Content and Testimonials

Testimonials published on the Website (such as those appearing in the “Garden of Gratitude” section) are collected directly from customers, with their consent, before publication. Where you provide feedback, a testimonial, or a review at our invitation, you grant Krupa Florals a non-exclusive, royalty-free right to publish your name (or first name and location, as shown on the Website), and the substance of your feedback, on the Website and our social media channels, for marketing purposes. You may request removal of your testimonial at any time by contacting us using the details in Section 1.24.

1.14 Events

Information about nursery events (such as seasonal workshops and open-house events) is provided for general awareness. Attendance arrangements, if any, will be confirmed separately and are not governed by an online booking system on this Website at present.

1.15 Third-Party Links and External Services

The Website may link to or embed content from third-party platforms, including Facebook, Instagram, and YouTube. We do not control and are not responsible for the content, policies, or practices of these third-party platforms. Your interactions with them are governed by their own terms and privacy policies.

1.16 Disclaimers

The Website and its Content are provided on an “as is” and “as available” basis. While we take reasonable care to ensure accuracy, we do not warrant that plant descriptions, images, availability, or pricing information are error-free, complete, or continuously up to date. Living plants are natural products and may vary from images shown.

1.17 Limitation of Liability

To the maximum extent permitted by applicable Indian law, Krupa Florals shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of the Website, reliance on its Content, or any enquiry or order transacted with us, except where such liability cannot be excluded by law.

1.18 Indemnification

You agree to indemnify and hold Krupa Florals, its owners, and staff harmless from any claims, damages, liabilities, or expenses arising from your misuse of the Website, breach of these Terms, or violation of any applicable law.

1.19 Force Majeure

We shall not be liable for any delay or failure to perform our obligations (including delivery of plants) resulting from causes beyond our reasonable control, including adverse weather, natural disasters, pest outbreaks, government restrictions, or transport disruptions.

1.20 Suspension or Termination

We reserve the right to suspend or restrict your access to the Website’s enquiry facilities, without prior notice, if we reasonably believe you have violated these Terms, submitted fraudulent enquiries, or misused the Website.

1.21 Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts at Pune, Maharashtra, India. Parties are encouraged to first attempt to resolve any dispute amicably by contacting us directly.

1.22 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

1.23 Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The updated Terms will be posted on this page with a revised effective date. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

1.24 Contact Information

For questions about these Terms, please contact us:

Krupa Florals At post, Uruli kanchan, Opp. Indian oil petrol pump, Pune-Solapur Road, Tal. haveli, Distt. Pune – 412202 (MH.) Email: info@kruparosenursery.com Phone: 02026928080 / 09767550570 / 9011979899

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